Questions about the Delivery
Can I buy your products online?
Yes, you can order our products directly from our website.
How can I find your products close to where I live?
To find the location nearest to you that carries our products, simply use the map in the Where to buy? section.
Are your products sold outside Quebec?
Our products are not currently sold in retail locations outside Quebec, but you may order them online.
What are your shipping times?
In Canada, orders are delivered by Dicom within 1 to 9 business days depending on the province. For Quebec and Ontario, delivery time is 1 day. Click here to check the delivery times for other Canadian provinces.Show MoreShow Less
|Canadian provinces / Delivery|
|Quebec – 2 days|
|Ontario – 2 days|
|Maritimes – 3 days|
|Manitoba – 3 days|
|Saskatchewan – 4 days|
|Alberta – 4 days|
|Vancouver – 5 days|
|North-West Territories – 9 days|
In the United States, orders are delivered via Canada Post, within 4 to 7 working days.
Is it possible to receive a tracking number?
Tracking information is available. If you wish to receive a tracking number, write to us at firstname.lastname@example.org and we will respond with the information you need.
What happens if my package is delivered while I'm not at home?
If you are not available when the parcel is delivered, the carrier will leave a notice advising you to retrieve your package at the nearest point of service of this transport company. Note that no signature is required from the customer upon receipt of the package.
Questions about Odor Problem
Can cat/dog urine odours be eliminated from all types of material?
Yes, it is definitely possible to neutralize pet urine odor from any type of material. Whether it is wood, concrete, a ceramic floor or even a mattress, odors can be eliminated with Uri-Clean. However, if the urine caused the wood to swell, the flooring affected will need to be replaced. To understand the proper procedure, visit the Odor Problems section.
Can urine odours be eliminated even if they have been left for many years?
Even if the animal urine is embedded in the material, the odor can still be removed. However, the urine will probably have penetrated deep into the material because of gravity, so more than one treatment may be required. To understand the proper procedure, visit the Odor Problems section.
Can perspiration odour in sports equipment be neutralized?
Why do I need to remove the yellow skunk spray from my dog’s fur before using Magic Odour and Magic Shampoo?
Skunk spray is very toxic to animals and may burn the mucous membranes. It is therefore important to prevent your pet from licking the liquid to avoid further complications. By removing as much of the liquid as possible, Magic Odour and Magic Shampoo can work their magic directly on the animal’s fur. To understand the proper procedure, visit the Odor Problems section.
I used Uri-Clean on ceramic grout, but the urine odour is still present. Is this normal?
If the urine has been left for months or years, it is likely that the urine has penetrated deep into the grout because of gravity. Apply Uri-Clean again. If there is still an odor, verify that no other area in the room has been affected by urine and repeat the procedure as necessary.
Why can I not simply spray Uri-Clean all over my wood or ceramic flooring?
The source of the odor needs to be found and treated directly, otherwise the odor will remain. Urine seeps between ceramic tiles and wood planks under the flooring.Show MoreShow Less
To eliminate all traces of the odor, Uri-Clean needs to be applied directly to the area affected by urine. Simply spraying the product over the floor will not suffice; a squeeze bottle with a long spout is needed to apply the product directly between the tiles or wood planks.
My cat urinated in multiple areas on my mattress, what can I do?
If your cat has urinated on several areas of your mattress, you will need to inject Uri-Clean with a syringe into several strategic areas. It’s important to encircle the areas to be treated to define the zone.Show MoreShow Less
Please note that if there are many areas to be treated on your mattress, start by treating a maximum of three areas at a time. Proper ventilation of the room is necessary. Continue with treatments every few days until all affected areas have been treated.
I used the Magic Odour and Magic Shampoo combination, but there is still a skunk odour. Is this normal?
If excess yellow skunk spray was not removed using a dry cloth, it’s possible that an odor can remain after treatment. Note that it’s important to properly wash the dog’s head, avoiding contact with the eyes, nose and mouth, because this is often the part of the animal first sprayed.Show MoreShow Less
If my cat was sprayed by a skunk, can I use the same product used for dogs?
Of course! To know how to use this product, visit our Odor Problems section. It is very important to carefully remove all yellow skunk spray from your cat’s fur because if they lick this liquid, it could cause serious internal injury to your animal.
I use Bac-500 in my outdoor garbage bin, but unpleasant odours return quickly in the summer. Is this normal?
Plastic absorbs odors quickly and it is normal that pores in the plastic expand more in the summer heat than in winter, which means more odor can escape. During very hot periods, you may have to repeat the deodorizing procedure more than once a week. In areas where garbage pick-up is performed less often, bin odors will be more intense.
Is there a product for eliminating cigarette odours in a vehicle?
Do you have a product for eliminating dog odours in a vehicle?
Do you have any products for eliminating rodent urine odours?
How can I eliminate reptile odours in a cage?
You can use Elimin-O-dour Cage to completely neutralize reptile urine odors. If the odor has been building up for months or years, first treat the area with Uri-Clean. Simply spray the product onto the bottom of the cage (metal or plastic) and let stand for 10-15 minutes. Rinse with clean water. Then clean with Elimin-O-dour Cage. For more information on this product, visit our Products section.
My dog's coat smells unpleasant after being outside. What do you recommend?
Can your products be used for everyday cleaning?
Yes, absolutely! We offer three products in the Cleaner, Degreaser category. To clean wooden or ceramic floors, walls, cabinets, and ceilings, the D-125 product is just what you need! It also contains a smoke odor neutralizer. To clean your floors while neutralizing animal odors, the D-500 product is sure to please you. Finally, to clean a kitchen, floor or range hood, the DUAL-100 degreaser will ensure a deep cleaning.
Is there a way to effectively remove the smell of grease from clothing?
You can start a normal load of laundry, but using 4 oz. (120 ml) of Dual-100 instead of your conventional detergent.
What do you suggest for removing farm odours from my clothing?
Use 120 ml (4 oz.) of DUAL-100 in your regular wash cycle instead of your standard laundry soap. You can also spray SmokEraser onto your clothing prior to putting them in the washing machine.
If my basement has a slight damp smell, do I need to use an odour neutralizer on the floors and walls?
The first thing to do is to identify the source of the odor. If you cannot figure out where the dampness is coming from, a temporary solution is available. You can simply spray Osmix-42 on a piece of cloth, hang it on a portable fan set in your basement, and turn on the fan for an hour or two.
Questions about Products
How do I store your products?
Our products must be stored at room temperature. They can be used for a maximum of three years after purchase.
What do I do if my pet ingested one of your products?
Call your veterinarian immediately.
Are your products made in Canada?
Yes, all our products are made in Quebec.
What is a neutralizer?
A neutralizer is made specifically to eliminate unpleasant odors. Unlike a deodorizer, a neutralizer does not just mask the odor, it eliminates it.
Return and Reimbursement Policy
Do you have a return and reimbursement policy for online shopping?
|Yes! If you are not satisfied with a product purchased online, you can return it (return shipping at your expense), provided that it is still in its original packaging and accompanied by a proof of purchase.
To qualify for reimbursement, all items must be in their original condition, include all tags and be considered by SOS Odours as not having been used or damaged. Return must be made within 30 days after the purchase.Show MoreShow Less
For hygienic reasons and for the protection of our customers, the synthetic sponge and microfibre cloth are non-returnable and non-refundable.
What is the policy for the stores that sell your products?
For the return and reimbursement policy of the stores that sell our products, we invite you to contact them directly for more information.